An issue with your order?

We are truly sorry.
We will do everything we can to resolve it as quickly as possible.
Please fill out the following form, this will speed up the process of your request.

    Your name (required)

    Your email address (required)

    Your phone number

    The order number concerned

    The product concerned

    The quantity concerned

    The reason of the issue

    Pictures to show us the issue (max. 3 files, 5MB each)

    Or do you want to share a link of a picture or video?

    Tell us more about the issue

    In case your complaint is accepted, what would prefer?

    A credit noteA refundNothing, I just wanted to let you know, for you to improve, and support you. Go on that way!Other

    If needed, how do you wish to be contacted?

    By emailBy phoneOther

    You can always also contact us by email to Our opening hours are from Monday to Friday, 9:00 to 13:00 & 14:00 to 18:00. You can also call us at +49 201 75 89 96 50 during our opening hours.